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Communicating with clarity and impact Student Workbook

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Module 1 : How well do you communicate?            

 How well do you communicate dominoes exercise                           

 Introduction to the 6 basic principles of communication        

Module 2: Language of Influence

Focus on Behavior , not personality                                                        

 Be specific                                                                                                  

 Change how you say it                                                                             

Module 3: Rapport = Results

Build rapport                                                                                          

Match non-verbal communication                                                         

Using your eyes                                                                                       

Pacing to lead                                                                                         

Taking a genuine interest in others                                                       

Module 4: Using the power of questions and listening

Controlling a conversation                                                                        

Different types of questions                                                                      

Listen actively                                                                                            

Listen self assessment                                                                               

Module 5: Understanding non-verbal communication

Understand the elements that make up total communication              

 Discover some common truths and myths about body language       

 Demonstrate body language that engages others